When you register on sett, you provide personal identification documents as part of our Know Your Customer process. We verify your name, date of birth, and residential address against your submitted national ID or passport. An example: a user in Surabaya submits a scanned ID card and proof of address. Our verification team cross-references these documents against our records within a standard review window. Once approved, your account moves to active status and you may deposit funds.
Our platform accepts deposits through DANA, OVO, GoPay, and ShopeePay in supported jurisdictions. When you select DANA as your payment method, you are redirected to the DANA payment gateway where you confirm the transaction amount. Your account is credited once DANA confirms the transfer to our banking partner. Alternative payment methods follow the same verification pattern: initiate the transaction, confirm the amount, receive notification upon completion. We do not store your payment credentials; our payment processor handles all sensitive financial data.
Withdrawal requests are subject to a standard review process on sett. You initiate a withdrawal request, specify your destination bank account, and our compliance team reviews the request to ensure it matches your verified identity and registered banking details. This review typically requires a verification window measured in standard business hours. If your withdrawal request is delayed, you may contact our support team to confirm the status of your request against our standard processing checklist: account verification completed, KYC documents approved, destination bank account on file, no concurrent chargebacks or disputes.
sett operates on a responsive web platform optimised for mobile devices and weak-network environments. Our progressive web app (PWA) enables account access and game browsing even when your connection is intermittent. We do not require a separate app download; your browser handles caching and offline functionality. Our customer support team responds to account inquiries, deposit questions, and withdrawal status checks according to a service level agreement that prioritises security verification over speed. We take your data protection and account security seriously, and verification windows reflect this priority.