sett Account & Payment FAQ
Users on sett ask questions across account registration, deposit and withdrawal processes, game rules, and account security. This page addresses the most frequent topics our support team receives.
We have compiled answers to help you understand how to open an account on sett, verify your identity through KYC, deposit funds via DANA, e-wallet, mobile banking, local payment, or local bank transfers, and initiate a withdrawal request. If your question is not listed here, our support team is available to assist you.
Read through the accordion sections below to find answers on account setup, payments, game coverage, and security. For detailed information on our legal position, terms of service, or data handling practices, refer to our Terms and Conditions and Privacy PolicyIf you cannot find what you need, contact our support team at the email provided below.
- Account and registration How to open an account, KYC verification, password recovery, and two-factor authentication
- Payments and transactions Deposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment; fee structures; processing windows
- Game coverage and markets Football leagues, live-dealer tables, slot games, esports tournaments, and table limits
- Security and account care Data protection, account deletion requests, and jurisdiction compliance
Opening an account on sett involves four main steps. First, provide your username, email, mobile number, and password. Second, verify your email and set up two-factor authentication on your mobile. Third, submit your Know Your Customer (KYC) documents — a national ID or passport plus proof of residential address (utility bill or bank statement). Our verification team reviews these documents within a standard processing window.
Once your KYC documents are approved, your account is fully active and you may deposit funds via DANA, e-wallet, mobile banking, local payment, or local bank transfer. The entire process typically completes within standard business hours. If you have questions during registration, contact our support team.
You can reach our support team by email for account inquiries, password resets, KYC verification status, or withdrawal questions. Email us at [email protected] with a clear description of your issue and your account username. Include any relevant transaction IDs or dates to help our team respond faster.
We aim to respond to all support emails within a standard service window. Our team is available to assist users across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang.
Payments and transactions
sett does not impose platform fees on deposits or withdrawals. However, your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, or your bank) may apply their own transaction fees depending on the payment method and amount. These fees are determined by your payment provider, not by sett, and are clearly displayed before you confirm the transaction.
When you withdraw funds, your destination bank account may also charge fees for receiving the transfer. We recommend checking with your bank about any inbound transfer fees. Our role is to process your withdrawal request and forward the funds to your verified bank account; the receiving bank handles the final step.
sett accepts deposits through multiple payment methods with varying transaction limits. Deposits via e-wallet, mobile banking, local payment, and online payment each have their own minimum and maximum amounts set by the payment provider. e-wallet transfers and direct bank transfers (mobile banking, local payment, online payment, e-wallet) also have respective limits. The exact ranges are displayed when you select a payment method during deposit.
Your account may also have account preferences based on your verification status and account history. If you encounter a limit during deposit, verify that your KYC documents have been approved and contact our support team if you need clarification on your account limits.
Game coverage and markets
sett covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international fixtures. We also list MotoGP and badminton events including the BWF World Tour. Our sportsbook provides market coverage across these tournaments with real-time updates.
In addition to football, sett operates live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) with multi-camera studio streams, slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Game and market availability may vary by region and verification status.
sett offers a loyalty tier programme that rewards active account holders. As you play games and place bets on our platform, you accumulate points that progress your account through different tiers. Each tier unlocks incremental benefits such as faster withdrawal processing, higher account preferences, or access to exclusive promotions.
Your tier status is visible in your account dashboard. Points accumulate based on your betting and gaming activity; the specific rate varies by game type. Higher tiers are maintained as long as your account remains active. If your account is inactive for an extended period, your tier status may reset. Contact our support team for details on your current tier and points balance.
Security and account care
To request deletion of your personal data held by sett, email our support team at [email protected] with the subject line "Data Deletion Request". Include your account username and a mobile bankingef statement that you wish to have your data deleted. We will verify your identity and review your request according to our data protection policy and applicable law.
Note that we retain certain information for legal and compliance purposes, including transaction records and KYC verification documents, even after account closure. Your request will be processed within the timeframe specified in our Privacy PolicyWe will confirm once your deletion request has been completed.